Neda Ratanawongsa, MD, MPH

Professor

Neda Ratanawongsa, MD, MPH (she/her/hers) is a Professor in the Division of General Internal Medicine and the Chief Medical Informatics Officer for the San Francisco Department of Public Health. She is also a Professor in the UCSF Center for Vulnerable Populations. Researching the electronic health record (EHR) revolution in safety net care, she is strategizing how innovations in EHR design, implementation, and policy can support compassionate, effective health care for diverse patients. Dr. Ratanawongsa is a mixed methods researcher, with expertise in implementation research, qualitative research, and conversational analysis. She has developed, implemented, and evaluated curricula at the undergraduate, graduate and continuing medical education levels. She has led national committees with the Society of General Internal Medicine (SGIM) and Academy on Communication in Healthcare (ACH).

Dr. Ratanawongsa received her undergraduate and medical degrees at Harvard, then came to UCSF for residency and chief residency in internal medicine. She completed a Masters in Public Health and General Internal Medicine Fellowship at Johns Hopkins University and joined the faculty at Johns Hopkins Bayview Medical Center as an Assistant Professor and Assistant Residency Program Director. She joined the UCSF Division of General Internal Medicine and UCSF Center for Vulnerable Populations in 2008.
Education
M.P.H., 06/2007 - , Johns Hopkins Bloomberg School of Public Health
Residency, 06/2003 - Internal Medicine, University of California, San Francisco
M.D., 06/2000 - , Harvard Medical School
B.A., 06/1996 - Social Studies, Harvard University
Honors and Awards
  • Milton W. Hamolsky Junior Faculty Award, Society of General Internal Medicine, 2008
Websites
Publications
  1. Sadasivaiah S, Shaffer E, Enanoria W, Su G, Goldman S, Scarafia J, Lee T, Yu A, Goldman LE, Ratanawongsa N. Informatics response to address the COVID-19 pandemic in a safety net healthcare system. 2021. PMID: 34504999


  2. Neda Ratanawongsa, Benyam Hailu, Dean Schillinger. Health Communication as a Mediator of Health and Healthcare Disparities. 2021. PMID:


  3. Casillas A, Cemballi AG, Abhat A, Lemberg M, Portz JD, Sadasivaiah S, Ratanawongsa N, Semere W, Brown A, Lyles CR. An Untapped Potential in Primary Care: Semi-Structured Interviews with Clinicians on How Patient Portals Will Work for Caregivers in the Safety Net. 2020. PMID: 32706709


  4. Khoong EC, Cherian R, Matta GY, Lyles CR, Schillinger D, Ratanawongsa N. Perspectives of English, Chinese, and Spanish-Speaking Safety-Net Patients on Clinician Computer Use: Qualitative Analysis. 2019. PMID: 31120020


  5. Sadasivaiah S, Lyles CR, Kiyoi S, Wong P, Ratanawongsa N. Disparities in Patient-Reported Interest in Web-Based Patient Portals: Survey at an Urban Academic Safety-Net Hospital. 2019. PMID: 30912747


  6. Lyles CR, Tieu L, Sarkar U, Kiyoi S, Sadasivaiah S, Hoskote M, Ratanawongsa N, Schillinger D. A Randomized Trial to Train Vulnerable Primary Care Patients to Use a Patient Portal. 2019. PMID: 30850461


  7. Fontil V, Radcliffe K, Lyson HC, Ratanawongsa N, Lyles C, Tuot D, Yuen K, Sarkar U. Testing and improving the acceptability of a web-based platform for collective intelligence to improve diagnostic accuracy in primary care clinics. 2019. PMID: 31984344


  8. Valy Fontil, Elaine Khoong, Mekhala Hoskote, Kate Radcliffe, Neda Ratanawongsa, Courtney Rees Lyles, Urmimala Sarkar. Evaluation of an health-IT-enabled collective intelligence platform to improve diagnosis in primary care and urgent care settings: Study Design (Preprint). 2018. PMID:


  9. Neda Ratanawongsa, Angelica Cardenas, Bruce Occeña, Jeff Critchfield, Mary Mercer, Kara Myers. Certified Medical Interpreters’ Perspectives on Relationship-Centered Communication in Safety-Net Care [Version 2]. 2018. PMID:


  10. Neda Ratanawongsa, Angelica Cardenas, Bruce Occeña, Jeff Critchfield, Mary Mercer, Kara Myers. Certified Medical Interpreters’ Perspectives on Relationship-Centered Communication in Safety-Net Care. 2018. PMID:


  11. Lowry C, Orr K, Embry B, Nguyen M, Petersen A, James C, Seidel K, Ratanawongsa N. Primary care scribes: writing a new story for safety net clinics. 2017. PMID: 29435506


  12. Ratanawongsa N, Matta GY, Lyles CR, Koenig CJ, Barton JL, Yu K, Schillinger D. Multitasking and Silent Electronic Health Record Use in Ambulatory Visits. Volume 177 of Issue 9. 2017. PMID: 28672379


  13. Tieu L, Schillinger D, Sarkar U, Hoskote M, Hahn KJ, Ratanawongsa N, Ralston JD, Lyles CR. Online patient websites for electronic health record access among vulnerable populations: portals to nowhere? Volume 24 of Issue e1. 2017. PMID: 27402138


  14. Lyles CR, Ratanawongsa N, Bolen SD, Samal L. mHealth and Health Information Technology Tools for Diverse Patients with Diabetes. 2017. PMID: 28326330


  15. Schillinger D, McNamara D, Crossley S, Lyles C, Moffet HH, Sarkar U, Duran N, Allen J, Liu J, Oryn D, Ratanawongsa N, Karter AJ. The Next Frontier in Communication and the ECLIPPSE Study: Bridging the Linguistic Divide in Secure Messaging. Volume 2017. 2017. PMID: 28265579


  16. Ratanawongsa N, Barton JL, Lyles CR, Wu M, Yelin EH, Martinez D, Schillinger D. Computer use, language, and literacy in safety net clinic communication. 2016. PMID: 27274017


  17. Ratanawongsa N, Barton JL, Lyles CR, Wu M, Yelin EH, Martinez D, Schillinger D. Association Between Clinician Computer Use and Communication With Patients in Safety-Net Clinics. 2016. PMID: 26619393


  18. Tieu L, Sarkar U, Schillinger D, Ralston JD, Ratanawongsa N, Pasick R, Lyles CR. Barriers and Facilitators to Online Portal Use Among Patients and Caregivers in a Safety Net Health Care System: A Qualitative Study. Volume 17 of Issue 12. 2015. PMID: 26681155


  19. Ratanawongsa N, Karter AJ, Quan J, Parker MM, Handley M, Sarkar U, Schmittdiel JA, Schillinger D. Reach and Validity of an Objective Medication Adherence Measure Among Safety Net Health Plan Members with Diabetes: A Cross-Sectional Study. Volume 21 of Issue 8. 2015. PMID: 26233541


  20. Chao MT, Handley MA, Quan J, Sarkar U, Ratanawongsa N, Schillinger D. Disclosure of complementary health approaches among low income and racially diverse safety net patients with diabetes. 2015. PMID: 26146238


  21. Quan J, Lee AK, Handley MA, Ratanawongsa N, Sarkar U, Tseng S, Schillinger D. Automated Telephone Self-Management Support for Diabetes in a Low-Income Health Plan: A Health Care Utilization and Cost Analysis. Volume 18 of Issue 6. 2015. PMID: 26102298


  22. Soraya Azari, Neda Ratanawongsa, Jennifer Hettema, Caroline Cangelosi, Matt Tierney, Diana Coffa, Brad Shapiro, Sharad Jain, David Hersh, Jennifer Manuel, Daniel Ciccarone, Paula Lum. A Skills-Based Curriculum for Teaching Motivational Interviewing-Enhanced Screening, Brief Intervention, and Referral to Treatment (SBIRT) to Medical Residents. 2015. PMID:


  23. Gupta S, Brenner AT, Ratanawongsa N, Inadomi JM. Patient trust in physician influences colorectal cancer screening in low-income patients. 2014. PMID: 25084682


  24. Maria T. Chao, Margaret Handley, Judy Quan, Urmimala Sarkar, Neda Ratanawongsa, Dean Schillinger. Disclosure of Complementary and Alternative Medicine Use Among Diverse Safety Net Patients with Diabetes. 2014. PMID:


  25. Ratanawongsa N, Handley MA, Sarkar U, Quan J, Pfeifer K, Soria C, Schillinger D. Diabetes health information technology innovation to improve quality of life for health plan members in urban safety net. Volume 37 of Issue 2. 2014. PMID: 24594561


  26. Ratanawongsa N, Barton JL, Schillinger D, Yelin EH, Hettema JE, Lum PJ. Ethnically diverse patients' perceptions of clinician computer use in a safety-net clinic. 2013. PMID: 24185151


  27. Beach MC, Roter D, Korthuis PT, Epstein RM, Sharp V, Ratanawongsa N, Cohn J, Eggly S, Sankar A, Moore RD, Saha S. A multicenter study of physician mindfulness and health care quality. 2013. PMID: 24019273


  28. Lyles CR, Schillinger D, Lopez A, Handley M, Ratanawongsa N, Sarkar U. Safety events during an automated telephone self-management support intervention. Volume 7 of Issue 3. 2013. PMID: 23759391


  29. Ratanawongsa N, Karter AJ, Parker MM, Lyles CR, Heisler M, Moffet HH, Adler N, Warton EM, Schillinger D. Communication and medication refill adherence: the Diabetes Study of Northern California. 2013. PMID: 23277199


  30. Ratanawongsa N, Korthuis PT, Saha S, Roter D, Moore RD, Sharp VL, Beach MC. Clinician stress and patient-clinician communication in HIV care. 2012. PMID: 22821571


  31. Hilton JF, Barkoff L, Chang O, Halperin L, Ratanawongsa N, Sarkar U, Leykin Y, Muñoz RF, Thom DH, Kahn JS. A cross-sectional study of barriers to personal health record use among patients attending a safety-net clinic. Volume 7 of Issue 2. 2012. PMID: 22363761


  32. Ratanawongsa N, Handley MA, Quan J, Sarkar U, Pfeifer K, Soria C, Schillinger D. Quasi-experimental trial of diabetes Self-Management Automated and Real-Time Telephonic Support (SMARTSteps) in a Medicaid managed care plan: study protocol. Volume 12. 2012. PMID: 22280514


  33. Ratanawongsa N, Crosson JC, Schillinger D, Karter AJ, Saha CK, Marrero DG. Getting under the skin of clinical inertia in insulin initiation: the Translating Research Into Action for Diabetes (TRIAD) Insulin Starts Project. 2012. PMID: 22222513


  34. López A, Detz A, Ratanawongsa N, Sarkar U. What patients say about their doctors online: a qualitative content analysis. Volume 27 of Issue 6. 2012. PMID: 22215270


  35. Hettema JE, Ratanawongsa N, Manuel JK, Ciccarone D, Coffa D, Jain S, Lum PJ. A SBIRT curriculum for medical residents: development of a performance feedback tool to build learner confidence. 2012. PMID: 22738001


  36. Ratanawongsa N, Bhandari VK, Handley M, Rundall T, Hammer H, Schillinger D. Primary care provider perceptions of the effectiveness of two self-management support programs for vulnerable patients with diabetes. 2012. PMID: 22401329


  37. Laura Hanyok, Lynsey Brandt, Colleen Christmas, David Hellmann, Cynthia Rand, Neda Ratanawongsa, Janet Record, Roy Ziegelstein. The Johns Hopkins Aliki Initiative: A Patient-centered Curriculum for Internal Medicine Residents. 2012. PMID:


  38. Ratanawongsa N, Federowicz MA, Christmas C, Hanyok LA, Record JD, Hellmann DB, Ziegelstein RC, Rand CS. Effects of a focused patient-centered care curriculum on the experiences of internal medicine residents and their patients. 2011. PMID: 21948228


  39. Jennifer T. Chang, Alicia Fernandez, Jennifer P. Thomas, Neda Ratanawongsa, Roxana Munoz, Yunghui Lin, Chim Lau, Hal F. Yee, John M. Inadomi. Adherence to Colorectal Cancer Screening Among Culturally and Linguistically Diverse Low-Income Patients – Does Patient-Provider Language Concordance Matter?. 2011. PMID:


  40. Haywood C, Lanzkron S, Hughes MT, Brown R, Massa M, Ratanawongsa N, Beach MC. A video-intervention to improve clinician attitudes toward patients with sickle cell disease: the results of a randomized experiment. 2010. PMID: 21181560


  41. Lattimer L, Haywood C, Lanzkron S, Ratanawongsa N, Bediako SM, Beach MC. Problematic hospital experiences among adult patients with sickle cell disease. 2010. PMID: 21099065


  42. Ratanawongsa N, Wright SM, Vargo EM, Carrese JA. Challenges in primary care relationships: seeing it from both sides. 2010. PMID: 20828976


  43. Bediako SM, Lattimer L, Haywood C, Ratanawongsa N, Lanzkron S, Beach MC. Religious coping and hospital admissions among adults with sickle cell disease. 2010. PMID: 20812027


  44. Ratanawongsa N, Zikmund-Fisher BJ, Couper MP, Van Hoewyk J, Powe NR. Race, ethnicity, and shared decision making for hyperlipidemia and hypertension treatment: the DECISIONS survey. 2010. PMID: 20881155


  45. Haywood C, Lanzkron S, Ratanawongsa N, Bediako SM, Lattimer-Nelson L, Beach MC. Hospital self-discharge among adults with sickle-cell disease (SCD): associations with trust and interpersonal experiences with care. 2010. PMID: 20533577


  46. Haywood C, Lanzkron S, Ratanawongsa N, Bediako SM, Lattimer L, Powe NR, Beach MC. The association of provider communication with trust among adults with sickle cell disease. 2010. PMID: 20195785


  47. Gozu A, Nidiry MA, Ratanawongsa N, Carrese JA, Wright SM. Patient factors associated with following a relocated primary care provider among older adults. 2009. PMID: 19298101


  48. Ratanawongsa N, Haywood C, Bediako SM, Lattimer L, Lanzkron S, Hill PM, Powe NR, Beach MC. Health care provider attitudes toward patients with acute vaso-occlusive crisis due to sickle cell disease: development of a scale. 2009. PMID: 19233587


  49. Ratanawongsa N, Rand CS, Magill CF, Hayashi J, Brandt L, Christmas C, Record JD, Howell EE, Federowicz MA, Hellmann DB, Ziegelstein RC. Teaching residents to know their patients as individuals. The Aliki Initiative at Johns Hopkins Bayview Medical Center. 2009. PMID: 19722298


  50. Ratanawongsa N, Roter D, Beach MC, Laird SL, Larson SM, Carson KA, Cooper LA. Physician burnout and patient-physician communication during primary care encounters. 2008. PMID: 18618195


  51. Ratanawongsa N, Thomas PA, Marinopoulos SS, Dorman T, Wilson LM, Ashar BH, Magaziner JL, Miller RG, Prokopowicz GP, Qayyum R, Bass EB. The reported validity and reliability of methods for evaluating continuing medical education: a systematic review. 2008. PMID: 18316877


  52. Ratanawongsa N, Wright SM, Carrese JA. Well-being in residency: a time for temporary imbalance? 2007. PMID: 17316212


  53. Marinopoulos SS, Dorman T, Ratanawongsa N, Wilson LM, Ashar BH, Magaziner JL, Miller RG, Thomas PA, Prokopowicz GP, Qayyum R, Bass EB. Effectiveness of continuing medical education. 2007. PMID: 17764217


  54. Ratanawongsa N, Bolen S, Howell EE, Kern DE, Sisson SD, Larriviere D. Residents' perceptions of professionalism in training and practice: barriers, promoters, and duty hour requirements. 2006. PMID: 16808778


  55. Ratanawongsa N, Wright SM, Levine RB. Association between higher mental well-being and residents' capacity for empathy. 2006. PMID: 16686827


  56. Ratanawongsa N, Howell EE, Wright SM. What motivates physicians throughout their careers in medicine? 2006. PMID: 17918306


  57. Ratanawongsa N, Kern DE, Barker LR. Promoting humanistic care in the house staff continuity clinic. 2005. PMID: 16262841